Terms of Service

The legal stuff—plain English, no surprises.

Last updated: June 3, 2026

Welcome to Electric Cloud. These Terms of Service ("Terms") are a binding agreement between you and Electric Cloud LLC ("Electric Cloud," "we," "us," or "our"). They govern your use of our website at drinkelectriccloud.com and any related pages, subdomains, and storefronts (together, the "Site"), and your purchase of any products or subscriptions from us.

Please read these Terms carefully. By accessing the Site, placing an order, or starting a subscription, you agree to be bound by these Terms, including the binding individual arbitration and class-action waiver in Section 12 and the limitation of liability in Section 13. If you do not agree, please do not use the Site or place an order.

These Terms replace and supersede any prior "Terms of Service" or "Terms of Use" we have previously published, including any version found at /policies/terms-of-service or /pages/terms-of-use.

1. Who We Are & How to Reach Us

Electric Cloud makes CBD-infused relaxation beverages and sells them direct to you, including by subscription. We're here to help.

Email: hello@drinkelectriccloud.com
Mailing address: Electric Cloud LLC, 2801 Ocean Park Blvd #1136, Santa Monica, CA 90405

The fastest way to reach a human is email. We read everything that comes in.

2. Eligibility & Age

To buy from us or use the Site, you must be at least 21 years old (or the legal age to purchase CBD or hemp-derived products in your state, whichever is higher), and you must have the legal capacity to enter into a binding contract. By placing an order, you represent that you meet these requirements and that the products are for your personal, lawful use. We ship within the United States only and do not sell to anyone where these products are restricted by law.

Our products contain hemp-derived CBD. They are not intended to diagnose, treat, cure, or prevent any disease, and nothing on the Site is medical advice. If you are pregnant, nursing, taking medication, or have a health condition, talk to your doctor before use.

3. Your Account

If you create an account, you're responsible for keeping your login details secure and for everything that happens under your account. Let us know right away if you think someone has used your account without permission. You agree that the information you give us — including your name, shipping address, email, and payment details — is accurate and current, and you'll keep it up to date.

4. Orders, Pricing & Product Information

We work hard to keep prices, product descriptions, images, and availability accurate, but errors happen. We do not warrant that every detail on the Site is error-free, complete, or current, and we may correct any errors and update information (including prices) at any time without prior notice.

All prices are in U.S. dollars. Promotional pricing, discounts, and bundles are subject to their stated terms and may be changed or ended at any time. Applicable taxes are calculated at checkout.

5. Order Acceptance

When you place an order, you're making an offer to buy. Your order confirmation (or any automated confirmation email, screen, or message) acknowledges that we received your order — it does not mean we've accepted it. A contract is formed only when we accept your order and ship it.

We reserve the right to accept, decline, limit, or cancel any order, in whole or in part, for any reason, at any time — including after you've received a confirmation. This includes limiting quantities per person, per household, per payment card, or per shipping address; declining orders we suspect are fraudulent, abusive, for resale, or non-compliant with law; and requiring additional verification before we process an order. If we cancel an order you've already paid for (or any part of it), we'll refund the corresponding amount to your original payment method.

6. Payment

We process payments through Authorize.net. By placing an order or starting a subscription, you authorize us and our payment processor to charge your chosen payment method for the full amount of your order, including any applicable taxes and shipping.

You represent and warrant that you are authorized to use the payment method you provide, and that the billing information you give us is true and correct.

Account updater

Your card details can change — cards expire, get reissued, or get replaced. You authorize us and our payment processor to receive and apply updated card information (such as a new card number or expiration date) from your card issuer or through card-network account-updater services, so your orders and subscription renewals can continue without interruption.

⚠ Chargeback re-bill. If your bank or card issuer reverses, disputes, or charges back a payment for products we've already shipped or prepared, you still owe us for that order. You agree that we may re-bill you, charge another payment method we have on file, or seek payment by other lawful means (including sending you a statement or referring the balance for collection). We are not responsible for any fees your bank or card issuer charges you.

7. Subscriptions & Automatic Renewal

When you start a subscription, you're signing up for recurring deliveries, billed automatically, until you cancel. By subscribing, you agree to it.

Recurring billing authorization

By starting a subscription, you authorize Electric Cloud to automatically charge your saved payment method on a recurring basis — every 30 days by default, or at whatever delivery interval you select at checkout (for example, every 2, 4, 6, or 8 weeks) — for the then-current price of your subscription, plus any applicable taxes and shipping, without requiring further approval from you for each charge. This authorization continues until you cancel.

What you get

Subscriptions include subscriber pricing (currently 20% off) and free shipping, and you stay in control: from your account portal you can swap flavors, change your delivery frequency, skip a delivery, pause, or cancel — no contracts, no penalties, no phone calls.

Account updater applies

The account-updater authorization in Section 6 applies to your subscription, so a renewal will be billed to your updated card information if your card changes.

⚠ Cancel before the charge — once it's processed, that order is final. You can change, skip, pause, or cancel your subscription at any time, but you must do it BEFORE your next renewal is charged. The moment a renewal charge is processed, that order is final: it can't be cancelled or refunded, and it will ship as scheduled. This is because we begin preparing and packing orders right away so they ship fast. Cancelling stops all FUTURE renewals — it does not reverse a renewal that has already been charged.

How to cancel

Cancelling is easy and self-serve. Log into your account, open your subscription portal, and cancel there — no hoops. You can also email us at hello@drinkelectriccloud.com and we'll take care of it. To skip a particular delivery, make the change before that order is charged.

For full details on refunds and our guarantee, see Section 8 and our Refund Policy.

8. Guarantee & Refunds

We stand behind your first order with our 100% Feel-Good Guarantee. The complete, controlling terms of that guarantee, plus how refunds, damaged orders, and missing shipments are handled, live in our Refund Policy and Guarantee page, which are incorporated into these Terms by reference. Please refer to those pages for the full details and eligibility.

In short: the guarantee applies to first-time customers, within 30 days of delivery; because our products are consumable, most refunds don't require a return; and damaged or incorrect orders should be reported with a photo within 7 days of delivery. The Refund Policy controls if anything here is summarized differently.

9. Shipping & Delivery

We ship within all 50 U.S. states via common carrier from our U.S. facility. We do not ship internationally at this time. Shipping timeframes and tracking are described in our Shipping Policy; estimated transit times are estimates, not guarantees, and title and risk of loss pass to you when we hand the products to the carrier.

⚠ Delivery confirmation. Many things can happen at a delivery address that are outside our control. You agree that delivery confirmation provided by the carrier (for example, a "delivered" scan or tracking event) is sufficient proof that your order was delivered to you, even if no signature was collected. If a package is marked delivered but you can't find it, contact us and we'll work with you in good faith — but carrier confirmation is deemed proof of delivery for purposes of these Terms.

10. Intellectual Property

The Site and everything on it — including the Electric Cloud name, logo, brand, product names, text, graphics, photography, designs, and code — is owned by or licensed to Electric Cloud and is protected by intellectual property laws. We grant you a limited, personal, non-transferable, revocable license to access and use the Site for shopping and managing your orders. You may not copy, reproduce, modify, distribute, scrape, or create derivative works from any part of the Site, or use our trademarks, without our prior written permission.

11. Acceptable Use, Third-Party Links & Indemnification

Acceptable use

You agree not to use the Site for any unlawful purpose, to interfere with or disrupt the Site or its security, to attempt to access areas you're not authorized to use, or to use bots, scrapers, or automated means to access the Site except as we expressly permit.

Third-party links

The Site may link to third-party websites or services we don't control. We provide those links for convenience only and are not responsible for the content, products, or practices of any third-party site.

Indemnification

You agree to indemnify, defend, and hold harmless Electric Cloud LLC and its officers, members, employees, and agents from any claims, losses, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms, your misuse of the Site or products, or your violation of any law or the rights of a third party.

12. Dispute Resolution — Binding Arbitration & Class-Action Waiver

We want to resolve any issue with you quickly and fairly — so please email us first and give us a real chance to make it right. But if we can't resolve it informally, here's the agreement you and we are making about how disputes get handled.

⚠ Please read this section carefully. It affects your legal rights, including your right to go to court and to have a jury trial, and your right to participate in a class action.

Binding individual arbitration

You and Electric Cloud LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product or order — except as noted below — will be resolved exclusively by binding, final individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, before a single arbitrator. The arbitration will be held in the State of California, or by phone/video or on documents, as the rules allow. Judgment on the award may be entered in any court with jurisdiction.

Class-action and jury waiver

You and Electric Cloud agree that each may bring claims against the other only in your or its individual capacity, and NOT as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not hear or consolidate the claims of more than one person and may not preside over any class or representative proceeding. You and Electric Cloud each waive the right to a trial by jury and the right to participate in a class action.

Exceptions

Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief to protect intellectual property rights.

30-day opt-out

This arbitration agreement is NOT mandatory if you opt out in time. You may opt out within 30 days after you first agree to these Terms (or first purchase) by emailing hello@drinkelectriccloud.com, or by mailing written notice to Electric Cloud LLC, Attn: Legal, at our address above, stating your name, the email and order associated with your purchase, and that you intend to opt out of arbitration. Opting out won't affect any other part of these Terms.

13. Limitation of Liability

To the fullest extent permitted by law: the Site and products are provided on an "as is" and "as available" basis, and Electric Cloud disclaims all warranties not expressly stated in these Terms or our Refund Policy, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Site will be uninterrupted or error-free.

To the fullest extent permitted by law, Electric Cloud LLC and its officers, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to these Terms, the Site, or any product — even if we've been advised such damages are possible.

⚠ Liability cap. If Electric Cloud is found liable under any theory, our total aggregate liability and your sole and exclusive remedy will be limited to the greater of (a) the amount you actually paid to Electric Cloud for the product or order giving rise to the claim, or (b) five hundred U.S. dollars (USD $500.00).

Some jurisdictions don't allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that can't be limited by law.

14. Termination

We may suspend or terminate your access to the Site or your account, and decline to sell to you, at any time and for any reason, including if we believe you've violated these Terms. You can stop using the Site at any time, and you can cancel your subscription as described in Section 7. Sections that by their nature should survive termination — including Payment (re-bill), Intellectual Property, Indemnification, Arbitration, Limitation of Liability, and these general provisions — will survive.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we'll change the "Last Updated" date above, and the updated Terms take effect when posted. For material changes affecting your subscription or legal rights, we'll make reasonable efforts to give additional notice. Your continued use of the Site or your subscription after an update means you accept the revised Terms.

16. General Provisions

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 12. Subject to the arbitration agreement, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in California, and you consent to their jurisdiction.

Entire agreement

These Terms, together with our Refund Policy, Shipping Policy, Privacy Policy, and Guarantee page (each incorporated by reference), are the entire agreement between you and Electric Cloud about the Site and your purchases, and supersede any prior terms.

Severability

If any part of these Terms is found unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest stays in full effect. If the class-action waiver in Section 12 is found unenforceable as to a particular claim, that claim will proceed in court, but the rest of Section 12 stays in effect.

No waiver; assignment

Our failure to enforce any provision isn't a waiver of it. You may not assign these Terms without our consent; we may assign them freely.

Contact

Questions about these Terms? Email hello@drinkelectriccloud.com.

Contact

Questions about these Terms of Service? Email us at hello@drinkelectriccloud.com.

Electric Cloud LLC
2801 Ocean Park Blvd #1136
Santa Monica, CA 90405