100% Feel-Good Guarantee
If you're not totally in love with our drinks, we will refund you 100%.
The Short Version
If this is your first Electric Cloud order and you don't love it within 30 days of delivery, email us. Try up to 6 cans—mix and match flavors if you want. Ship back the rest, and once we receive them, we'll issue a full refund. If you only ordered one six-pack, no return needed—the refund is on us. Gummies must be returned unopened. No hoops, no hidden exclusions.
Who Qualifies
- First-time customers only. This guarantee covers your very first Electric Cloud order—whether it's a single six-pack, a custom bundle, or a subscription. One guarantee per customer, household, or shipping address.
- All order types included. One-time purchases, subscriptions, bundles, and promo code orders are all covered.
- 30 days from delivery. Your guarantee window starts when your order is delivered (based on carrier tracking confirmation).
How It Works
Try It
Try up to 6 cans from your order. Mix flavors if you'd like.
Email Us
Not for you? Email us within 30 days of delivery for a return authorization.
Get Refunded
Ship back your remaining cans and we'll refund you 100%.
What to Expect
Single Six-Pack Orders
If you ordered one six-pack and didn't love it, email us. No return needed—we'll issue a full refund. We'd rather you try it risk-free than never try it at all.
Multi-Pack & Bundle Orders
Try up to 6 cans total from your order—feel free to sample different flavors. If it's not for you, email us for a return authorization. Ship back your remaining unopened cans and we'll issue a full refund for the entire order, including the cans you tried.
Return Details
- Pre-approval required. Email support@drinkelectriccloud.com before shipping anything back. We'll confirm eligibility and provide a return address.
- Return window. Once your return is authorized, ship it back within 14 days. Returns mailed after that window can't be accepted.
- Return shipping. You cover the cost of return shipping. We recommend USPS Priority Mail for tracking.
- International orders. The single six-pack no-return guarantee applies to international customers. For multi-pack international orders, return shipping is not available at this time. Contact us and we will evaluate refund eligibility on a case-by-case basis.
- Condition. Returned cans must be unopened. Minor dents from shipping are perfectly fine—we just can't accept cans that are punctured, leaking, or crushed. Gummies must be returned in sealed, unopened packaging.
- Packaging. Please pack your cans snugly so they arrive safe—a padded box or some filler does the trick. Normal bumps and dents along the way are no problem, but we can't refund a return that shows up badly damaged from loose packaging.
- Refund timing. Refunds are processed within 5–7 business days of us receiving your return. Single six-pack refunds (no return needed) are processed within 3 business days of approval.
- Shipping costs. Your full refund includes original shipping charges.
- Unauthorized returns. Returns sent without prior approval will not be accepted or refunded.
Subscriptions
You can change or cancel your subscription anytime before your renewal is charged. Once a renewal is processed, that order is final and ships as scheduled—cancelling stops all future renewals. The Feel-Good Guarantee covers your first subscription shipment under the terms above; future renewals aren't covered by the guarantee.
What's Not Covered
- Repeat orders (second subscription shipment and beyond)
- Orders where more than 6 cans have been opened
- Opened gummies (gummies must be returned sealed and unopened)
- Requests made more than 30 days after delivery
- Authorized returns shipped more than 14 days after approval
- Damaged or missing shipments (contact us for a replacement instead)
Damaged or missing orders? That's a separate issue and we handle those differently. If your package arrived damaged, email us within 7 days of delivery with a photo of the damage and we'll send a replacement or issue a refund. If your order never showed up, contact us and we'll make it right.
Why We Offer This
We know trying a new drink brand—especially a CBD one—takes a leap of faith. We'd rather remove that risk entirely than leave you wondering "what if." With 30,000+ customers, a 4.79-star average, and 99% who'd recommend us, we're confident you'll love it. But if you don't, that's okay too.
Questions?
Email us anytime at support@drinkelectriccloud.com. We typically respond within 24 hours.